"Big Three" National Broadcaster Introduces Real-Time Digital News Production Solution With SmarTek21 Managed Service Team

SmarTek21’s Flexible, Agile Problem-solving Approach and Technical Literacy Transformed Our Existing Workflow Processes and Have Enabled Us to Move Faster and Regain Our Competitive Edge

Customer Challenge

While producing every news story shown on any of its various networks, this major news network production department’s function flowed through a complex set of legacy systems to production and news deadlines. News Production and Reporting professionals interacted solely via email or phone, with scheduling on the fly via a byzantine system of intake and request-triages. This archaic request fulfillment was being utilized, in a volume of over one hundred daily requests. Additionally, there was a digital-unfriendly culture in an environment where poorly executed automation attempts had been attempted and poorly received.

The production release combined modern web-dev technologies like HTML 5, knockout.js, and bootstrap.js in a lightweight UI layer on top of SharePoint 2013.

Our Approach

SmarTek21 provided Amazon’s Retail Distribution Legal and Finance Leaders with a comprehensive technical and workflow analysis of the legacy processes and architecture.  In the process, concerns were validated while new dependencies and risks were discovered accompanied by a set of recommendations.

Our Lead Architect designed and developed a customized interface portal as a POC with the bandwidth to handle a large volume of more than 20,000 vendors and legal contracts with full data integration, enterprise-wide search, and a new taxonomy.  Once approved for production release, our on-site Data Engineering and Solutions Teams integrated with Amazon technical leads to execute a unified high-octane Managed Service program.

SmartTek21’s Solutions Engineering Leadership delivered an entirely new system, going live within three months of the approved design.

Outcome

Smartek21 delivered value to this major news network and millions of digital news consumers

~40%

Reducing The Team Size Required To Manage Operations By 40% By Decoupling The User Layer From the SharePoint Data Model, Enabling Resources To Focus On Other Core Initiatives

Implementing A Robust Request Fulfillment Platform With Role-Based Dashboards Across The Wide-Range Of Job Functions Providing Information Real-Time Hours

+25%

Improved Number Of Competitive News Releases By 25% Over Other Networks.

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